Privacy (Cookie) Policy

Short version of privacy policy

All information collected is only used to :

  1. Improve our customer service to you by better responding to your individual needs
  2. To improve our website

Data collection

We only record information that has been provided by email, electronic form or by telephone. Your personal information will only be used for the purpose for which it was provided. Your personal information will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

When a booking has been made we will provide your contact details and booking information to the owner of the holiday home which you have booked.

Information about your browsing activity may also be recorded using Google analytic software.

This information is only used to improve the functionality and navigation of our website.

Protecting your information

Our website servers are protected from unauthorised access by current technologies.

The internet has inherent risks for the transmission of critical information such as passwords. You should not transmit any information which could cause you loss.


Longer version of privacy policy

NB & EA Marshall partnership ABN 72323986637 

Cairns Holiday Homes website – PRIVACY POLICY

This privacy policy sets out how we will use and protect any information that you provide when you use this website.

Please read this Privacy Policy carefully.  Please contact us if you have any questions.

By using Cairns Holiday Homes website, you signify your assent to this Privacy Policy. If you do not agree with this Privacy Policy, please do not use this website. Your continued use of this website following the posting of changes to these terms will mean you accept those changes.   

You are providing us with personal information which indicates that you have had sufficient opportunity to access this Privacy Policy and that you have read and accepted it.

We are committed to ensuring that your privacy is protected. Should we ask you to provide any information by which you can be identified when using this website, we assure you that it will only be used in accordance with this privacy policy and the Australian Privacy Principles.

If you do not wish to provide personal information to us then you do not have to do so, but it may effect your use of this website or the products and services offered on it.

We may change this privacy policy from time to time by updating this page. You should check this page regularly to ensure that you are happy with any changes.

This privacy policy is effective from December 01 2018

What information we collect

1. We use Google Analytics. Google (on behalf of us) may collect, store and use the following personal information:

    Information about your computer, your visit to and use of this website e.g. your IP address, geographical location, browser type/version, operating system, length of visit, page views, website navigation path and referral source.

2. This website includes hyperlinks to, and details of, 3rd party websites. We have no control over and are not responsible for the privacy policies of 3rd parties.

3. We will not supply your personal information to any 3rd party for the purpose of their or any other 3rd party's direct marketing.

4. Our website uses 3rd party cookies

  • A cookie is a file that contains a string of numbers and letters to identify a website visitor. That identifier is sent by a web server to a web browser and is stored by the web browser. Each time the browser requests a webpage from the server, the identifier is sent back to the server.
  • Information that personally identifies a user is not typically contained in a cookie but information that we store about you may be linked to the information stored in and obtained from cookies.


We may ask you to provide the following information:

  1. Names;
  2. Ages and numbers of children (but no personally-identifiable information from those children);

  3. Contact information, including email addresses;

  4. Demographic information such as postcodes, preferences and interests;

  5. Other information relevant to the customisation of a document on the website; and

  6. Any other information relevant to customer surveys and/or promotions.


What we do with the information we collect

We collect this information for the following reasons:

  1. To provide your contact and other details to the owner of the property you have booked;

  2. To better understand your needs, enabling us to improve our products and services;

  3. For internal record keeping;

  4. To send you emails about new products, special offers or other information which we think you may find interesting or useful;

  5. To contact you (by telephone, email or mail) for market research purposes;

  6. Direct marketing;

  7. To customise the website according to your interests; and

  8. To customise documents according to your needs.


We are committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure that information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

Where we disclose your personal information to third parties for the purposes indicated, we will request that the third party follow this Privacy Policy regarding handling of your personal information.

If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs and preferences by collecting and remembering information about you.

We use traffic log cookies to identify which pages are being used. This helps us analyse information about web page traffic and improve our website by tailoring it to your needs. We use this information for statistical analysis purposes only, following which the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any information about you, other than the data you provide to us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies but you can usually modify your browser settings to decline cookies if you prefer. This may, however, prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. Please note that we do not have any control over those websites.  We are not responsible for the protection and privacy of any information which you provide whilst visiting such websites and such websites are not governed by this privacy policy. You should exercise caution when accessing such websites and look at the privacy policy applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  1. Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used for direct marketing purposes; and

  2. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at email/admin)(

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are legally required to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you in accordance with applicable law. A small fee may be payable for the provision of the information. If you would like a copy of the information which we hold about you please email us at email/admin)( We will respond within a reasonable time.

If you believe that any information we are holding about you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us as soon as possible at email/admin)( We will respond to any request within a reasonable time and will endeavour to promptly correct any information found to be incorrect so that the information is accurate, up to date, complete, relevant and not misleading.


If you believe that we have breached the Australian Privacy Principles and wish to make a complaint about that breach then please email us as soon as possible at email/admin)( setting out details of the breach. We will promptly investigate your complaint and respond to you in writing within 28 days setting out the outcome of our investigation, what steps we propose to take to remedy the breach and any other action we will take to deal with your complaint.


To unsubscribe from our email list, or opt out of communications, please contact us at the details below.

Storage and Security

We are committed to ensuring that the information you provide is secure.

For any questions or notice, please contact us at:

Email: email/admin)(

ABN: 72323986637