A deposit is required immediately to secure your booking.

This deposit is $300 for houses and $150 for studio apartments.

Full payment should be made 45 days before arrival - we will send out a reminder for full payment of your accommodation cost.

Your deposit then becomes a bond which is returned at the end of your stay providing the home is left clean and tidy with no damage.

For longer stays or for functions, we may require a much larger bond than the initial deposit.

Bookings are not confirmed until the deposit has been paid.

Payment is by direct bank deposit to the owners account, or by PayPal. There is a 3.5% surcharge to cover PayPal fees. We do not have credit card facilities but PayPal can be paid with a credit card.

Palmtree Cottage and Beachcomber House can be paid by credit card.

Invoices are issued by request to individuals and as a standard procedure for Corporate Bookings. Receipts are always issued by the individual owner of the property booked by you.

We strongly recommend that you take out travel insurance to cover this event.

A deposit is made to secure a booking over a particular period of time. We do not double book so we have given up the ability to sell that period of time. We do not, therefore, return deposits.

However, where a deposit and a full payment have both been made , the deposit (which is now a bond) will be refunded but the full payment will be kept if the cancellation is made within the 45 day before arrival period. If the cancellation is made prior to the 45 day period, then the deposit will be kept but the full payment will be returned.

If you cancel within the 45 day period , we will try to sell those days. Any days of your booking that we do manage to sell after your cancellation will be refunded to you, less a $50 administration fee.

The reason for this policy is that holiday homes are difficult to sell at short notice and your booking has prevented us from offering the property to other people wanting to make a booking.

If you have small changes to your requested dates, we will try to fit them in where ever possible as long as it does not affect the length of your stay.

Days will not be refunded if you depart earlier than planned.

We do not refund for a change of mind on arrival.

Please make sure that you have considered all aspects of the property, and feel free to ask as many questions about it as you would like to before making a booking.

If we are forced to cancel a stay due to unforeseen circumstances such as a cyclone, fire, damage to the building, or sale of the property, you will be given a full refund and our sincere apologies for any inconvenience caused.

Your bond will be returned in full if the home is left clean and tidy with no damages. A return is usually given within 3 working days, however, if there is damage to the property this may take some time to assess.

All dishes, pots and pans etc. that you have used must be washed, dried and put away where you found them. Wipe out spills and crumbs from the fridge and microwave. Clean off stove top and any baked on food on the oven racks and door. Empty the dishwasher. Take garbage from all the bins around the house and put in the correct council bin (Yellow recycle or Green general).

Laundry is done by the cleaners so leave all linen on the beds and used/wet towels down by the washing machine. Vacuum or shake out floor rugs.

The BBQ must be cleaned properly. Remove grill plates and scrub off with wire brush provided and wash with hot soapy water in laundry sink. Clean BBQ frame by wiping away any grease.

We can keep the price of the rental down with your co-operation in this matter. If, on inspection, the cleaning has not been done, we reserve the right to make a cleaning fee deduction from the bond @ $30 per hour.

Each property has a maximum number of guests allowed and this must not be exceeded. There must be an adult (21 years of age or over) in the group staying. The person making the booking and paying the bill will sign the registration form for the house.

Small family gatherings are permitted by arrangement (15 max). Parties with loud music are not allowed.

Each home has a stipulated maximum number of guests allowed. You must not exceed this number or the number of guests that you have told us will be staying without first referring to us. The price quoted is usually dependent upon the number of guests staying. You may lose your deposit or be asked to leave if you do not keep us informed.

Yes. All our homes have a 4 night minimum stay except for Trinity Beach house which has a 5 night minimum and Brinsmead Studios which has a 1 night minimum stay. 

Report the matter to the owner as soon as you can. We will try our best to get an appliance repaired or replaced but this might not always be possible within a short time frame. Breakages or damage to household goods must be paid for. We will organize the replacement items and deduct from the bond. If there is insufficient bond held to pay for the damage, you will be charged for the balance.

Our owners always try to meet their guests and hand over keys in person. If you have a very late or very early check-in/check-out and they are unable to come to the property, you will be told where to find or leave the keys. You will always be given a contact number for any emergency concerning the home. Please note – the loss of a key set will invoke a minimum of $40 deduction from the bond.

All linen, towels including beach towels, tea towels etc are provided. We do not service the home while you are there. You will find a supply of cleaning equipment, soap, toilet paper, oil , salt and pepper, tea, coffee and milk available for you on arrival. Please check each individual property for the provision of Broadband Internet, Satellite TV, portacots and high chairs. This information is available in each property description

Our homes have a range of books, toys, games and video's or DVD's to keep everyone happy during a really wet day.

Our owners provide a range of the latest informative brochures on what there is to do and see in the area, and are happy to answer questions requiring local knowledge such as " where can I find a doctor or dentist?" or "where is the local pharmacy/shopping centre?"

Only between bookings. However, if the property has a garden or swimming pool, we may need access on a once a week basis for maintenance. We will check by phone or email the day before to ensure that a visit is convenient for you.

Check in time is 2pm, and check out time is 10 am. If the house has not been booked the day before you arrive, or we are not expecting another guest on the day that you leave, we will try to be as flexible as possible with these times. You should phone the owner the day before you arrive/depart to see if this option is available.

Guests must check out at 10 am if there is another booking on the same day. Failure to do so will result in the loss of $50 from your bond for every hour or part thereof over this time, as we will be required to hire extra cleaners to have the house ready on time for the next guests.

Yes. Our maximum length of stay is 3 months. Please enquire about rates for longer stays of 3 weeks to 3 months.

Yes. Our largest house can take up to 15 guests and is wheelchair friendly.

Yes. Several of our properties are pet-friendly (see individual property description). We only take dogs. You are permitted to have 2 well behaved dogs at a pet friendly property. Dogs are not allowed inside the house. A cleaning fee will apply, $30 per hour or part thereof, if soft furnishings have to be brushed free of hair and washed. We ask all owners to give their pets a flea treatment before arrival. You must pick up, bag and dispose of all droppings in the garden. This is out of consideration for guests coming after you.

You are responsible for any damage to the property that is caused by your pet, and agree to pay for any damage.

Some one will come to the property once a week for garden maintenance. You will receive a phone call the day before to arrange a suitable time. If your stay is longer than 2 weeks, the owner is permitted to do an internal house inspection. This is to ensure that the bathrooms and kitchen are being kept well.

Any cleaning deemed necessary will be pointed out, and another inspection arranged. If this is not satisfactory on the second inspection, the owner has the right to call a professional cleaner to do the job and will deduct their fees from the bond. This is a very important part of maintaining a high standard of presentation for all guests in our homes.

Each home is different, so please refer to the detailed description on the house page of our website.

Please check the description for each home.

At the moment, Moody St house is the only home with full wheelchair access to a bathroom.